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Toll Free: 877.888.3339 |
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Returns and Exchanges |
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What is the Return Policy?
Returns are accepted within
30 days of the purchase. All items must be in original packaging
and in original condition (damaged packaging, missing UPC's,
bar codes or any other damage that is inflicted by the customer
shall not be accepted). Due to the nature of our products,
returns will only be accepted if the items are in the original
sealed packaging. Customers are responsible for the freight charges
on returned orders. Please double check your order to ensure
accuracy before completing the checkout process. Once the manufacturer
has received the return, it will send a replacement or you will
receive a credit on your credit card minus a 25% re-stocking
fee (depending on the manufacturer's or distributor's policies).
Note:
All returns require an RA (Return Authorization) number. Returns will not be accepted without one. Please make sure you obtain an RA number before you return any products to Air-Temp.
What should I do if my order was damaged in shipping?
We want you to be satisfied with your purchase. If the items
delivered have obvious signs of damage, please refuse the
shipment and they will be sent back to the manufacturer. Once
the manufacturer has received the declined item, it will send
a replacement or you will receive a credit on your credit
card (we cannot guarantee credit and each situation will be
handled on an individual basis). Since each situation is different,
please contact us so that we can resolve the problem. If you've
received an item and the item appears to be damaged, is missing
parts, does not function or has any other problem with it,
please contact customer service at 877.888.3339 or at customerservice@air-temp.com
and an RA will be issued to you. Once the item is received
and inspected you will receive a replacement item. Damaged
items may only be replaced for the same product you originally
ordered. If you decide to cancel your order and return the
item you may incur a 25% re-stocking fee. We cannot guarantee
reimbursement of funds for damaged products. If the item you
ordered and received is damaged and is no longer available
for replacement you may receive a full refund for that item.
Additional Information
Air-Temp cannot guarantee color-matching, finish matching or any other exterior decoration or element, and items with such issues cannot be exchanged without incurring a 25% restocking fee. Air-Temp provides as much information as possible in order for you to make an educated purchase on air-temp.com but cannot guarantee the appearance of various items as these images and descriptions are provided to air-temp.com by its manufacturers and distributors. Any issues due to the appearance of a product should be taken up with the product manufacturer. Items that were not returned or exchanged within the 30 day timeframe shall be handled directly with the manufacturer should any problem arise as they should be covered by the manufacturer's warranty. Items that have been opened, used and show extensive wear and tear, or that have been damaged during improper use and handling may not be exchanged or returned. |
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